Whether you've found a bug, have a question, or want to request a feature — we're here. LifeVault is built alongside real feedback from families, caregivers, and pet owners.
For general questions, bug reports, or account help, email us directly. We typically respond within one business day.
Use the contact form below to report a bug, request a feature, join the Android waitlist, or ask a question. Choose a topic and we'll route it to the right place.
For questions about how LifeVault handles your data, read our privacy policy or email our privacy contact directly.
Go to Settings > Backup & Recovery. You can create a password-protected encrypted backup file, or rely on your regular iCloud Backup. We recommend doing both for maximum protection.
Go to Settings and scroll to the Danger Zone at the bottom. Tap "Delete Primary User" to permanently erase all profiles, records, contacts, and documents from your device. This cannot be undone.
Yes. If you restore your new phone from an iCloud Backup, your LifeVault data should transfer automatically. You can also create an encrypted LifeVault backup file and restore it on your new device through Settings > Backup & Recovery.
LifeVault uses your device's Face ID, Touch ID, or passcode to unlock. If biometric authentication isn't working, try your device passcode. If you continue to have trouble, email support@lifevaultapp.com and we'll help troubleshoot.
Use the contact form below and select "Bug report" as the topic. Include what you were doing when the issue occurred and your device model if possible. You can also email support@lifevaultapp.com directly.
Bug reports, feature requests, general questions, or Android waitlist — we read every message.
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Join families already using LifeVault to organize medical records, emergency contacts, and caregiver instructions — all private, all on-device. Free beta on iOS.